People we spoke with were very complimentary about the service they received. They praised the quality and responsiveness of the service and reported no concerns. One person said “I couldn’t find any fault whatsoever, the dentist is fantastic”, and another person said “excellent service and content”. Everyone we spoke with felt very involved in making informed decisions about their treatment and care. They said they found the dental practice to be clean and hygienic when they visited.

We found that the provider planned treatment and care that met people’s needs and people were protected from the risks of infection. Management and staff records were maintained appropriately and securely. Staff were supported with their professional development.

We were unable to speak to people who use the service as none were scheduled to be seen at the time of the inspection. We were told that patient surveys were not carried out but many people who used the service sent letters or cards to the provider thanking him for his kind treatment. We were not able to see evidence of this at the inspection. We found the surgery to be cluttered and surfaces could not be effectively cleaned.

Care and treatment was planned but not delivered in a way that was intended to ensure people's safety and welfare. The arrangements to deal with foreseeable emergencies were not robust and the decontamination arrangements did not meet national guidance. The provider had not assessed the risks of infection prevention and control in the service.