About the service: Jenner House is a domiciliary care service that was providing personal care to 26 older adults at the time of the inspection.

People’s experience of using this service:

•People were receiving a reliable and person-centred care service from a caring staff team which was well led.

•The service met the characteristics of a good service in all the five key questions.

•People's records were well organised and checked to make sure they included up to date and accurate information about people's needs. Information from audits, incidents and quality checks was used to drive continuous improvements to the service people received.

•People were assisted to have maximum choice and control of their lives.

•The provider supported staff in providing effective care for people through person-centred care planning, training and supervision. They ensured the provision of best practice guidance and support met people's individual needs. There was a strong emphasis on driving improvement.

•There were also good care practices within the service and people were treated with compassion and dignity by care staff.

•We observed a homely and friendly atmosphere throughout the inspection.

•People were supported safely. They were protected against abuse, neglect and discrimination. Staff ensured people's safety and acted when necessary to prevent any harm.

•Staff spoke passionately about their roles and wanting to provide quality care.

•There was good evidence that equality and diversity had been considered, in particular around those with protected characteristics such as race, religions, age or sexuality.

•Technology had been introduced to monitor staff visits and to monitor people’s safety as well as enabling people to summon for help in emergencies.

•People received personalised care that was responsive to their needs. They said care workers were mostly on time and stayed for the duration of their calls.

•Staff knew people well and had gone over and above to enhance people’s experiences of the service. They had developed good relationships with people. People clearly enjoyed the presence and attention from the staff.

For more information please see the Detailed Findings below.

Rating at last inspection: This was the first inspection for this service since it was re-registered in November 2017.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.