Jean Garwood House provides accommodation and personal support for up to 14 adults with physical disabilities. The home also caters for those with additional learning disabilities and sensory impairments. There are eleven single bedrooms on the ground floor and the first floor has been converted into a semi-independent living unit for three people. The service is suitably designed for people who use wheelchairs. On the day of the inspection there were 13 people using the service.

At the last inspection in January 2015, the service was rated Good. At this inspection we found the service remained Good. The service demonstrated they continued to meet the regulations and fundamental standards.

People received a personalised service and staff had the information they required to meet people's needs. Care records were individual and kept updated according to any changes in people’s health and wellbeing.

Staff were aware of the values of the service and the care they provided was centred on each individual. They had developed positive, caring relationships with people based on their individual preferences and choices. People’s independence was recognised and encouraged; they led their chosen lifestyle and had the opportunity to make the most of their abilities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff showed understanding, patience and people were treated with respect and dignity.

Arrangements were in place to safeguard people from the risk of harm and abuse. Risks to people’s health and wellbeing were identified and action was taken to minimise these. There were systems for checking that people received their medicines correctly and that staff administered medicines safely.

People received effective care and support because there were enough staff to meet their needs. The recruitment and selection process helped ensure the right staff were employed. Staff received training and refresher updates relevant to their roles and had regular supervision meetings to discuss and review their development and performance.

The environment was designed and equipped with physical aids and adaptations that people needed. People's individual preferences and personalities were reflected in the decoration of their bedrooms and shared areas of the service. Health and safety checks were carried out to make sure the premises and equipment was safe for people to use.

People and relatives were positive about the conduct and skills of staff who worked at Jean Garwood House. Staff showed insight and understanding of people's different needs and knew how to keep them safe. They worked well with external health and social care professionals to ensure people received the services they needed.

People took part in a variety of social events and activities in the home and the wider community. Where they had friends or family they were supported to maintain those relationships in a meaningful way.

The registered manager continued to provide good leadership and led by example. Staff felt supported and there was open communication.

The provider carried out regular audits to monitor the quality and health and safety of the service and to plan improvements. People were involved in reviewing and providing feedback on the care and support they received. People and their families felt listened to and that their opinions mattered.

Jean Garwood House provides accommodation and personal support for up to 14 adults with physical disabilities. The home also caters for those with additional learning disabilities and sensory impairments. There are eleven single bedrooms on the ground floor and the first floor has been converted into a semi-independent living unit for three people. The service is suitably designed for people who use wheelchairs. On the day of the inspection there were 13 people using the service.

At the last inspection in January 2015, the service was rated Good. At this inspection we found the service remained Good. The service demonstrated they continued to meet the regulations and fundamental standards.

People received a personalised service and staff had the information they required to meet people's needs. Care records were individual and kept updated according to any changes in people’s health and wellbeing.

Staff were aware of the values of the service and the care they provided was centred on each individual. They had developed positive, caring relationships with people based on their individual preferences and choices. People’s independence was recognised and encouraged; they led their chosen lifestyle and had the opportunity to make the most of their abilities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff showed understanding, patience and people were treated with respect and dignity.

Arrangements were in place to safeguard people from the risk of harm and abuse. Risks to people’s health and wellbeing were identified and action was taken to minimise these. There were systems for checking that people received their medicines correctly and that staff administered medicines safely.

People received effective care and support because there were enough staff to meet their needs. The recruitment and selection process helped ensure the right staff were employed. Staff received training and refresher updates relevant to their roles and had regular supervision meetings to discuss and review their development and performance.

The environment was designed and equipped with physical aids and adaptations that people needed. People's individual preferences and personalities were reflected in the decoration of their bedrooms and shared areas of the service. Health and safety checks were carried out to make sure the premises and equipment was safe for people to use.

People and relatives were positive about the conduct and skills of staff who worked at Jean Garwood House. Staff showed insight and understanding of people's different needs and knew how to keep them safe. They worked well with external health and social care professionals to ensure people received the services they needed.

People took part in a variety of social events and activities in the home and the wider community. Where they had friends or family they were supported to maintain those relationships in a meaningful way.

The registered manager continued to provide good leadership and led by example. Staff felt supported and there was open communication.

The provider carried out regular audits to monitor the quality and health and safety of the service and to plan improvements. People were involved in reviewing and providing feedback on the care and support they received. People and their families felt listened to and that their opinions mattered.

There were fourteen people living at Jean Garwood House at the time of our visit. We met with the deputy manager, three members of staff and five people who use the service including one person who had recently moved in. Following our visit, we also contacted three people’s relatives by telephone to ask for their feedback about the service.

People spoke positively about their care and experiences. Comments included, “I am very happy here”, “the home is good” and “I like living here.” One person said they liked sport and to chat with staff about old television programmes.

Comments from relatives included, “it’s a nice place, they look after people very well” “I am very happy with the home” and “X has a wonderful social life.”

People's care records were person centred and up to date so that staff understood what people's needs were and how to support them. The staff showed understanding and insight into people's different needs and knew how to keep people safe. There were sufficient numbers of staff to meet people’s needs and provide individual support. Relatives were all complimentary about the manager and staff. One relative said “they do their job with love” and another said “the manager is lovely.”

The care provider had effective systems for assessing and monitoring the service they provided. There was a complaints process which showed that any concerns were listened to and acted upon. There were appropriate arrangements in place to manage medicines and for recruiting suitable staff.

There were twelve people living at Jean Garwood House at the time of our visit. We spoke to six people, four relatives, four staff, the registered manager and deputy.

People talked to us about their day to day lives and their experiences of the home. Their views can be summarised as follows,” I just love it here”, “the staff are lovely and so helpful” and “I am very happy here, the staff are wonderful.”

Comments from relatives included, “It’s homely and very friendly. I can talk to the manager about anything.” Another said, “Feel’s like a proper home and you never see anyone miserable, everyone’s always happy.” A third relative told us, “They make sure X is always happy. The place is scrupulously clean. Marvellous, I can’t think more highly of it.”

People were supported by a stable staff team who have worked at the home for a number of years. We saw there were positive relationships between staff and people living at Jean Garwood House. Staff told us there was good training, teamwork and a family type atmosphere. They also felt well supported by the manager. Comments included, “The manager is very fair and will bend over backwards for you!” and “It’s not like a residential home, more like a home from home”.

The home was clean, safely maintained and furnished to comfortable standards. People had the right specialist equipment to promote their independence and meet both their physical and sensory needs.