We did not have the opportunity to speak with people who used the service during our visit.

The provider had clear systems in place to obtain people’s feedback. We saw recently completed questionnaires, which had been sent out by the dentist to people who used the service. The overall results of the questionnaires indicated that people were very happy with the service provided and that the staff had dealt with their needs effectively and efficiently.

Comments included “The dentist always lets me know what they are doing and makes me feel reassured and comfortable.” “Excellent service all round – the best we’ve ever been to.” “All staff lovely, very helpful and kind” “Professional but friendly atmosphere” and “I would say that I’m really happy to be a patient here and I have never been unhappy with anything, so my opinion is that I don’t feel there needs to be any improvement.”

Records showed that people were involved in decisions about their care and treatment options and related cost.

We found that the surgery was clean and tidy and that staff understood the cleaning procedures to be followed. We saw that there were effective systems in place to reduce the risk and spread of cross infection.

We found that the staff were appropriately trained and supported and that the provider had systems in place to ensure the quality and safety of the service provided.