This inspection took place on 13 April 2017 and was unannounced.

Jane House is a care home providing support to up to 8 people with autism and learning disabilities. At the time of our inspection there were 8 people living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood their role in safeguarding people. They had received training and demonstrated a good understanding of how they would protect people from abuse of potential harm. Staff routinely documented any incidents and these were analysed to ensure people received care that was responsive to their needs.

Staff worked alongside healthcare professionals to ensure people’s needs were met. People’s medicines were managed safely and administered by trained staff. Staff had been trained in how to support people with complex and challenging needs.

People’s independence was promoted by kind and caring staff, who knew them well. Where risks were identified, these were assessed and measures were identified to keep people safe. Staff had access to up to date care plans and people’s needs were reviewed regularly to identify any changes. Where restrictions were placed upon people, the correct legal process was followed.

People were supported to take part in activities that were important to them. Staff knew people’s hobbies and interests. Important information was gathered before people came to live at the home, and a robust transition process was in place to help people and staff get to know each other. Staff understood people’s needs and how they communicated. A clear complaints procedure was in place.

Staff respected people’s privacy and dignity and caring interactions that we observed were kind and compassionate. There were sufficient staff present to meet people’s needs safely, and staff told us that they were able to spend time with people. When employing staff, the provider undertook checks to ensure that they were appropriate for their roles.

The provider had robust systems in place to monitor the quality of the care that people received. Accurate and up to date records were maintained. Staff worked well together and were involved in the running of the home. Regular staff meetings took place and staff told us that they felt well supported by management.