Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. The inspection was carried out as part of our inspection programme to rate practices within 12 months of the date of registration.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Jacksdale Medical Centre on 13 and 20 December 2017. We carried out this inspection as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Emergency equipment and drugs check protocols should be clearer and checked more frequently. Fridge items should be stored correctly.

• Ensure planned infection control training for non clinical staff is undertaken.

• Information about how to complain should be clearly displayed

• A more robust system should be introduced to track prescription security

• Gas safety checks should be undertaken yearly

• Infection control management should be improved by adding an action plan.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice