The inspection was announced and took place on 16 September 2016. JAC Community Care provides personal care to people in their own home. At the time of our inspection there were 30 people receiving regulated support from the service.

There was a registered manager in post at the time of our inspection. A registered manager is a

person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe using the service and were protected from the risk of harm or abuse because staff knew how to recognise and report concerns of potential abuse. Staff were aware of people’s individual risks and how to minimise them. There were sufficient staff to meet people’s needs and staff received the training and support they needed to carry out their roles. People’s medicines were managed safely.

People were asked for their consent before care was provided. People received support with meal planning if required and were assisted to access healthcare services when required. People told us staff that were supporting them were kind and caring. Most people received support from a consistent team of staff. Staff supported people to make choices about their care. Staff supported people in a way that protected their dignity and privacy. People were supported by staff to maintain their independence as much as possible.

People felt able to raise any concerns they may have. People and staff told us the management team were approachable and supportive. Systems were in place to ask people their views about their care. Quality audit systems were in place and there was evidence actions plans were produced when improvements were needed.

We carried out this inspection as part of our schedule of inspections to check on the care and welfare of people who used this service.

After the inspection, we spoke with four people who used the service and three members of staff.

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

We found that the provider met the care and welfare needs of people who used the service.

One person told us: “The carers are very good, very efficient and respectful”.

We found that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We saw that the provider had an effective system to regularly assess and monitor the quality of service that people received.

We found that records were accurate, fit for purpose and met the needs of people who used the service.

During our inspection we spoke with the registered manager.

After the inspection we contacted people who use the service, their relatives and care staff.

People we spoke with were mainly positive about the service they received from JAC Community Care.

One person told us, “The carers are very good to me".

Another person told us, “By and large I am quite satisfied with the agency”.

We spoke with a relative who told us, “The carers are very good”.

Staff we spoke with told us they had appropriate induction training to undertake their work competently and had the right level of support from the management team.

We looked at five key outcomes to establish whether people were involved and participated in the service they received; whether care was provided appropriately; whether the agency could adequately ensure people’s safety; whether requirements relating to workers were effectively implemented and whether there was a system for ensuring ongoing quality assurance within the agency.

JAC Community Care was compliant in these five outcome areas.