iSmile Dental Practice, Mount Pleasant Avenue, Tunbridge Wells.iSmile Dental Practice in Mount Pleasant Avenue, Tunbridge Wells is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th September 2016 Contact Details:
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19th April 2016 - During an inspection to make sure that the improvements required had been made
![]() We carried out an unannounced focused inspection on 19 April 2016 to follow up on previous inspections carried out on 23 and 29 September 2015 to ask the practice the following key questions; Are services safe, effective, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
CQC inspected the practice on 23 and 29 September 2015 and asked the provider to make improvements regarding Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment, Regulation 15 HSCA (RA) Regulations 2014 Premises and equipment and Regulation 17 HSCA (RA) Regulations 2014 Good governance. We checked these breaches as part of the focused inspection on 19 April 2016.
Ismile Dental Practice provides private dental treatment and facial aesthetics from their practice in Tunbridge Wells, in Kent. The majority of the dental treatment provided is general dentistry. The practice mostly provides treatment for adults but has a very small number of patients that are children.
Practice staffing consisted of the principal dentist who is also the owner and registered manager, , one dental nurse, one receptionist and a practice manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
The practice opening hours are 8.30am to 5.15pm Monday, Tuesday, Thursday and Friday and 8.30am to 7.00pm on Wednesday.
Our key findings were:
1st January 1970 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 23 September 2015 and 29 September 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was not providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was not providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was not providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
iSmile Dental Practice provides general dentistry, such as treating tooth decay, gum disease and restorative dentistry. The practice provides private services for patients in Tunbridge Wells, Kent and the surrounding areas.
The practice staff includes one dentist, one person working as a hygienist / dental therapist / dental nurse as well as two receptionists. Dental services are provided Monday to Friday between the hours of 8.30am and 5.15pm.
The dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Twelve people provided feedback about the service. We looked at ten patient comment cards where all comments were positive about the service patients experienced at iSmile Dental Practice. Patients indicated that they felt the practice offered an excellent service and staff were professional, helpful and kind. They said that staff treated patients with dignity and respect. Patients had sufficient time during consultations with staff and felt listened to as well as safe.
Our key findings were:
We identified regulations that were not being met and the provider must:
You can see full details of the regulations not being met at the end of this report.
There were areas where the provider could make improvements and should:
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