Irby Dental Surgery, Irby, Wirral.Irby Dental Surgery in Irby, Wirral is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th September 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
4th November 2018 - During a routine inspection
![]() We carried out this announced inspection on 11 April 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
Background
Irby Dental Surgery is near the centre of Irby and provides private dental care and treatment for patients of all ages.
There is level access to the practice for people who use wheelchairs and for those with pushchairs. Car parking spaces are available at the practice.
The dental team includes two dentists, two dental hygiene therapists and three dental nurses, one of whom is the practice manager. The practice has two treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Irby Dental Surgery was the principal dentist.
We received feedback from twelve people during the inspection about the services provided. The feedback provided was positive about the practice.
During the inspection we spoke to the two dentists, dental nurses and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday 9.00am to 5.30pm.
Our key findings were:
We identified regulations the provider was not meeting. They must:
Full details of the regulations the provider was not meeting are at the end of this report.
There were areas where the provider could make improvements. They should:
8th August 2018 - During an inspection to make sure that the improvements required had been made
![]() We undertook a follow up focused inspection of Irby Dental Surgery on 8 August 2018. This inspection was carried out to review in detail the actions taken by the provider to improve the quality of care, and to confirm that the practice was now meeting the legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of Irby Dental Surgery on 11 April 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the provider was not providing well-led care, and was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Irby Dental Surgery on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the provider to make improvements. We then inspect again after a reasonable interval, focusing on the areas in which improvement was necessary.
As part of this inspection we asked:
• Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made sufficient improvements in relation to the regulatory breach we identified at our inspection on 11 April 2018.
Background
Irby Dental Surgery is near the centre of Irby and provides private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and for those with pushchairs. Car parking spaces are available at the practice.
The dental team includes two dentists, two dental hygiene therapists and three dental nurses, one of whom is the practice manager. The practice has two treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Irby Dental Surgery is the principal dentist.
During the inspection we spoke with the principal dentist, a dental nurse, and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday 9.00am to 5.30pm.
Our key findings were:
There were areas where the provider could make improvements. They should:
6th December 2016 - During an inspection to make sure that the improvements required had been made
![]() We carried out an announced comprehensive inspection at Irby Dental Practice on 9 February 2016 and at this time breaches of legal requirements were found. After the comprehensive inspection the practice wrote to us and told us that they would take action to meet the following legal requirements set out in the Health and Social Care Act (HSCA) 2008:
Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment
Regulation 17 HSCA (RA) Regulations 2014 Good governance
On 6 December 2016 we carried out a follow up inspection of this service under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was carried out to check whether the provider had completed the improvements needed and identified during the comprehensive inspection in February 2016.
We reviewed the practice against two of the five questions we ask about services: is the service safe and well-led? This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Irby Dental Practice on our website at www.cqc.org.uk
We revisited Irby dental practice as part of this review and checked whether they had followed their action plan and to confirm that they now met the legal requirements.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The practice is situated in Irby village, Wirral. The practice has two dentists, two dental hygienist/therapists, two qualified dental nurses, and a practice manager. The practice provides primary dental services to private patients only.
The practice is open:
Monday to Thursday 9am – 5pm
Friday 9am – 4pm
One of the principal dentists is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Our key findings were:
We found that this practice was now providing safe and well led care in accordance with the relevant regulations.
We found that the practice had acted upon other recommendations made at the previous inspection to improve the service and care. For example:
There were areas where the provider could make improvements and should:
9th February 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 9 February 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was not providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
Background
The practice is situated in Irby village, Wirral. The practice has two dentists, two dental hygienist/therapists, two qualified dental nurses, one of which acts as a receptionist and practice manager also. The practice provides primary dental services to private patients only. The practice is open:
Monday, Tuesday, Thursday 8.30am – 5pm
Wednesday 9am - 5pm
Friday 8.30am – 4pm
The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 25 patients about the service. The 23 CQC comment cards seen and two patients spoken to reflected positive comments about the staff and the services provided. Patients commented that the practice appeared clean and tidy and they found the staff very caring, friendly and professional. They had trust and confidence in the dental treatments and said explanations from clinical staff were clear and understandable. Urgent or emergency appointments were available within 48 hours and appointments usually ran on time.
Our key findings were:
We identified regulations that were not being met and the provider must:
You can see full details of the regulations not being met at the end of this report.
There were areas where the provider could make improvements and should consider:
16th November 2012 - During a routine inspection
![]() Irby Dental Practice had a guide to services for new and existing patients available on the website; this provided comprehensive information about what services were offered at the practice. We found from patients and their records that people receiving treatment were informed as to the options and course of treatment needed, we found from records that oral hygiene advice and dental decay prevention advice had been given to children. We saw evidence that treatment costs were explained and consent was obtained in all cases before treatment commenced. All staff working in the practice had relevant criminal record bureau disclosure checks (CRB’s). The registered manager Mr Sharma had attended safeguarding training and all other staff were booked to attend training in January 2013. During our visit we found the practice had thorough hygiene practices and quality auditing. Staff told us they had worked at the practice for a long time and they enjoyed working at Irby Dental Practice.
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