We spoke with two patients, one relative, three members of staff and the principle orthodontist during our visit to Invisibrace.

People said "very happy", "great", "I came here because it was recommended and I would happily tell other people" and "they explain everything really clearly". "The treatment options were explained, the costs were made clear and I was told about the payment options". They said "staff are welcoming, polite, helpful and informative". People told us that the reception and treatment room were "always clean". People had not made a complaint but said they would speak with the orthodontist and were confident that issues would be addressed.

Staff were happy to be working at the surgery, they said that they had the required checks before they started work and had the training and support they needed to enable them to do their job. Staff said "we provide a friendly and welcoming atmosphere", "we give people confidence" and "we work well as a team".

We found the records were well maintained, staff were given opportunities to develop and attend relevant training, the practice was well managed, audits were carried out to monitor the services provided, people were asked their views on the services provided and suitable arrangements were in place for infection control and maintenance and testing of equipment.