This announced inspection took place on 18 November 2016. This was a first inspection of the service. Interserve provides personal care and treatment of disease, disorder or injury to people living in their own home. At the time of our inspection there were seven people who received support form the service.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. People were supported by staff who understood how to recognise signs of abuse and how to report it. People were supported by staff who were knowledgeable about how to manage any risks to their health and well being. There were sufficient staff to meet people’s needs. The provider had a recruitment system in place which ensured people were supported by staff who had been recruited safely. People received their medicines on time.

People were supported by staff who had received appropriate training to meet their needs. Staff gained people’s consent before providing any personal care. People were supported by staff to meet their nutritional needs. Healthcare professionals were involved in people’s care.

People and their relatives told us the staff who supported them were kind and considerate. People were involved in the planning and delivery of their care. People’s privacy and dignity was respected by staff.

Staff gave people choices about their care and respected their preferences when care was delivered. People and their relatives told us they were comfortable in raising any concerns with staff. A system was in place to ensure when people complained they would be listened to.

People and their relatives told us the service was well led. Staff felt supported in their role. The registered manager involved people in the running of the service. A quality assurance system was in place which monitored people’s care to ensure improvements were made.