About the service: Interpid is a domiciliary care agency which provides care for people in their own homes.

Not everyone using Interpid receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection, two people were receiving personal care.

People’s experience of using this service:

• People and relatives were happy with the care they received and spoke positively to us about staff. We were told, ‘’They’ve been brilliant,’’ and, ‘They’ve made a real difference to our life.’’

• Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people's care and support needs.

• Staff received comprehensive training to enable them to carry out their roles effectively.

• Staff enjoyed working at the service and felt supported by the registered manager.

• Care records contained clear information covering all aspects of people's individualised care and support. Information about people was written in a respectful and personalised way.

• People and their relatives were involved in the planning and delivery of their care.

• There were systems in place to monitor and improve the quality of the service.

• When there were problems, the provider dealt with them appropriately and put measures in place to reduce the likelihood of recurrence.

Rating at last inspection: This was the service’s first inspection since it was registered.

Why we inspected: This was a scheduled inspection.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk