The inspection took place on 1 July 2016 and was announced. We gave the service 48 hours’ notice of the inspection because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. At our last inspection on the 30 September 2013 the provider was compliant with the regulations inspected.

Integra Supported Housing is registered to provide personal care services to people in their own homes or supported living. People the service supports have a range of needs including physical disability and learning disability. On the day of the inspection, 48 people were receiving support. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run.

People told us they were safe. Care staff knew how to keep people safe and had received the appropriate training to do so. Where people were supported with their medicines we found that this was being done safely.

The provider ensured care staff had the skills and knowledge to meet the requirements of the Mental Capacity Act (2005) and people’s consent was sought before they were supported. Care staff received the appropriate support to be able to meet people’s needs.

The care staff that supported people provided support in a friendly and caring manner. People were involved in the assessment and care planning process and their views and decisions were taken into account when their support needs were reviewed.

The support people received was what they expected and their dignity, privacy and independence was respected.

The provider had a complaints process in place so people were able to share concerns they had. The provider ensured the quality of the service was checked and monitored regularly to ensure the quality of the service was maintained.

The provider used questionnaires, meetings and a suggestion box so people were able to comment on the service.

We carried out this inspection to check on the care and welfare of people. Following the inspection we conducted telephone interviews with three relatives. On the day of the inspection we spoke with two people, four members of staff, the service manager and the joint owners, one who was also the registered manager.

We found that people were dressed in clothes that reflected their preferences. People's dignity, privacy and independence were respected. One person said, "I make my own decisions and choices".

Records showed that people's support needs were delivered in a way that promoted their own lifestyle choices. One relative said, "My son is much more independent now and i have to respect that".

We found that the provider had a policy for ensuring people's safety and staff were trained to recognise abuse.

The provider ensured that all staff were recruited appropriately by having all relevant checks were carried out.

We found that there was a quality assurance system in place to ensure the service people received was appropriate to their needs.

We found that the provider did not have relevant information on people's needs kept securely within their office to ensure that records could be accessed when needed and only appropriate staff had access to them.