About the service:

Inspire You Care Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of the inspection one person was receiving support.

CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People’s experience of using this service:

People who used the service told us staff were kind and caring. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s healthcare needs were being met. However, we couldn't assess whether medicines were managed safely as support in this area was not being provided at this time. People were mostly protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe.

Care plans were up to date and detailed what care and support people wanted and needed. Risk assessments were in place. However, more detail was required for the moving and handling assessment to show what actions were required to mitigate identified risks. A risk assessment needed to be implemented for when staff supported people to access the community.

People's likes, preferences and dislikes were assessed, and care packages met people's desired expectations.

Staff were being recruited safely and there were enough staff to take care of people. Staff received appropriate training and they told us the training was good and relevant to their role. Staff were supported by the registered manager and were receiving formal supervision where they could discuss their ongoing development needs.

There was a complaints procedure and people knew how to complain.

The person spoke highly of the registered manager who they said was approachable and supportive. The provider had some systems in place to monitor the quality of care provided. However, they had not highlighted the areas of concerns we found.

Rating at last inspection:

This was the service’s first inspection. At the time of our inspection the provider was delivering 5.5 hours of personal care to one person each week. On this occasion we were unable to rate the service against the characteristics of inadequate, requires improvement, good and outstanding. This was because we didn't have enough evidence to cover the key lines of enquires (KLOE's) to accurately award a rating for each of the five key questions and therefore could not provide an overall rating for the service.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk