Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Innovision Healthcare Limited on 21 October 2014. We rated the practice as ‘Good’ for the service being effective, caring, responsive to people’s needs and well-led. We rated the practice as ‘Good’ for the care provided to older people and people with long term conditions and ‘Good’ for the care provided to, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances and people experiencing poor mental health (including people with dementia).

We gave the practice an overall rating of ‘Good’

Our key findings were as follows:

• The practice had a good track record on safety and safety incidents were dealt with promptly.
• The practice was clean and hygienic and infection control standards were maintained by staff.
• Staff had received adequate training to deliver effective care and treatment to patients.
• Feedback from patients was overall positive. They said staff were caring, professional and respectful.
• A range of appointments were available for patients to access services including a Hub service to fit around patients’ needs.
• The practice sought feedback from patients and staff and made improvements to the service where necessary.

However, there were areas of practice where the provider needs to make improvements.

The provider should:

Complete clinical audit cycles to ensure that identified improvements are achieved and maintained

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice