This inspection took place on 15 and 17 February and was unannounced. Inglewood residential rest home is registered to provide accommodation for people who require nursing or personal care. At the time of our inspection there were 29 people living at the service.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safeguarded from abuse by staff who understood the procedures to keep people safe. People received support from sufficient staff that had been safely recruited. People had support to manage risks and staff ensured they followed the required actions to minimise risks. People’s medicines were administered as prescribed.

People received support from staff that had the required skills and knowledge to support them effectively and safely. People had a choice of meals and staff understood how to manage nutritional and hydration risks. People had their rights protected by staff that understood and applied the principles of the mental capacity act. People were supported to access health professionals as required to maintain their health and wellbeing.

People had good relationships with staff and the registered manager. People could make decisions and choices about their care and support and were supported by staff where appropriate. People’s privacy and dignity was protected by staff and they were encouraged to maintain their independence.

People received support from staff that understood their needs and preferences and they were involved in planning their care and support. People told us they found ways to occupy their time, but there were minimum planned activities supported by staff. People understood how to make a complaint and there was a system in place to investigate and learn from complaints received.

The registered manager had not ensured all policies and procedures were followed. For example with recruitment and selection, this was an area which required improvement. People told us they had good relationships with the management team. Staff told us they were involved in developing the service and felt supported by the registered manager. The registered manager had systems in place to monitor the quality of service people received. The systems were used to drive improvements.