This inspection took place on 5 July 2017 and was announced. We gave the registered manager 48 hours’ notice of our intention to undertake an inspection. This was because Infinity Home Care provides personal care for people who live in their own homes and we needed to be sure that someone would be available at the office.

At the time of our inspection 11 people received personal care in their own homes.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe with the staff who supported them with their care. Staff had a good understanding on how they were to protect people from the risk of potential harm. Staff recognised the signs of abuse and knew how to report this to the registered manager. There were risk assessments in place to reduce the risk to people, and staff understood the importance of these and took actions without taking away people’s right to make decisions about their care. Staff supported people at times that suited the person. Staff told us that as a small service they were able to deliver safe care and support to people who they knew well. People were supported with their medicines in a safe way.

Staff felt supported by the registered manager to carry out their roles and responsibilities effectively, through training and regular contact. We found people were supported to eat a healthy diet which was individual to them. Staff were aware of other external healthcare professionals that supported people and how their input related to the support the person received from the agency.

People’s views and the decisions they had made about their care were listened to and staff acted upon these. People felt the staff team treated them in a kind and friendly way which was done respectfully.

The registered manager had provided people with information about how they could raise a complaint should they need to. People we spoke with had no concerns about the care and support received. The registered manager had not received any complaints at the time of our inspection. The registered manager told us that they had regular contact with people, which they felt reduced the likelihood of people needing to complain about the service provision as they were able to address any queries at the time.

People and staff felt involved in the way the service provision was run. People and staff we spoke with found the registered manager was approachable and responsive to their ideas. The checks the registered manager had in place focused upon the experiences of people to help them develop the quality of their care provided. The registered manager was looking to develop their methods for testing their quality of care as the service grew.