The inspection took place on 4 July 2018. We told the provider two working days before our visit that we would be coming because the location provides a domiciliary care service for people in their own homes and staff might be out visiting people.

This was the first inspection of the service since it was registered in July 2017.

Infinity Care Services Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection two people were using the service and had been doing so since January 2018. One was an older person and the other a younger adult with disabilities. The registered manager told us that one of the aims of the service was to provide care to people within the local community from ethnic minority groups.

The service was one of two locations run by the provider. The other location was also a domiciliary care agency based in Leicester.

The owner of the company was also the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People using the service and their families were happy with the support they received. They were involved in planning and reviewing their care. They liked their care workers and felt they were kind, compassionate and caring. They also had good relationships with the registered manager and were able to contact them when they needed.

People's needs and choices were recorded in clear, personalised care plans. There was evidence the provider sought regular feedback from people and had responded to their requests or changes in people's needs. People had the support they needed to stay healthy and to eat a balanced and varied diet. People's cultural needs were being met. Neither person spoke English as a first language and both were cared for by staff who spoke their language and understood their cultural needs.

The staff were well supported and happy working for the provider. They had the training they needed and opportunities to meet with the registered manager. There was good communication within the agency so any changes or important information was shared.

The provider had assessed risks to people's safety and wellbeing. At the time of the inspection, no one was being supported to take their medicines, although there were procedures in place for this should people have this need in the future. The provider had procedures for safeguarding adults and the reporting of incidents, accidents and complaints. However, there had not been any of these at the time of the inspection.

The provider understood the principles of the Mental Capacity Act 2005 and had assessed people's capacity to make decisions. Both people using the service had the mental capacity to understand about their care and treatment and they had consented to this.

The registered manager had developed policies and procedures for the organisation which reflected the provider's aims and objectives. They had systems for asking stakeholders for their feedback and monitoring how the service was being delivered. The provider was also working with other organisations in the local community to develop their services. One of the main aims of the provider was to offer a service with staff from a diverse background who could speak different languages and know the cultural needs of the local community, which was also ethnically diverse. As part of this aim, the provider had sourced a consultant to liaise with local religious groups to recruit staff and advertise the business for local people.