People who use the service were treated with consideration by a staff team that they described as “respectful” and “welcoming”. They told us they were provided with sufficient information to make decisions about their treatment.

People commented on the “skill” and “gentleness” of the dentists. Records showed people’s needs were appropriately assessed and their treatment plan confirmed this.

People told us they were “reassured” by the level of cleanliness in the service, which had been refurbished to a “high standard”. Staff understood their professional responsibilities and adhered to infection control protocols. They demonstrated how they worked to reduce the risk and spread of infection.

We reviewed records that showed staff were appropriately qualified and belonged to the relevant professional body. Staff were properly supported and their performance was appraised annually.

The provider had a system to monitor the effectiveness and quality of service it provided to people. We noted that people who had previously received treatment rated the service highly.