This inspection took place on 07 and 08 February 2017 and was announced. We gave the provider a weeks notice so that they could help us to arrange to visit some people in their homes.

We had previously inspected the service on 02 April 2015. We rated the service as good overall with no breaches of regulations. However the service required improvements and further training so staff fully understood the principles of the Mental Capacity Act 2005. At this inspection we found that improvements had been made.

This service is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to older adults. At the time of our inspection 14 people were receiving a service.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were some systems in place to gather the views of people and to monitor the quality of the service however, some of the systems were not sufficient to identify shortfalls and to take the actions when improvements were required.

People were safe because staff had received training and understood the different types of abuse and knew what actions they should take if they thought that someone was at risk of harm. Staff were knowledgeable about the actions to take in the event of emergencies and about how the risks to people in respect of their care should be managed. There were sufficient numbers of safely recruited staff to provide people with regular staff to support them.

People were happy with the support they received and were encouraged to make choices. Staff understood the requirements of the Mental Capacity Act so that people were supported to consent to their care and make choices about how they were supported.

Staff were caring and treated people with dignity and respect, involved them in their care and enabled their independence.

People and staff told us that they felt supported by the registered manager and felt able to speak with him if they needed to. People had no complaints about the service but felt they could raise any complaints with the registered manager. The registered manager worked with other agencies to ensure that people’s needs were met.

The inspection took place on 2 April 2015 and was announced. The provider was given 24 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in office when we visited. The inspection was undertaken by one inspector. This was the first inspection since the service was registered with us on 30 May2014.

The service provides a domiciliary care service to people living in their own home. The service currently provides a service for two people.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the was run.

All staff spoken with knew how to keep people safe from abuse and harm because they knew the signs to look out for. Where incidents had occurred the provider took action to help in reducing re occurrences.

People were protected from unnecessary harm because risk assessments had been completed and staff knew how to minimise the risk when supporting people with their care.

There was enough staff who were safely recruited and trained to meet people needs.

People were supported with their medication and staff had been trained so people received their medication as prescribed.

People were able to make decisions about their care and were actively involved in how their care was planned and delivered.

People were able to raise their concerns or complaints and these were thoroughly investigated and responded to, so that people were confident they were listened to and their concerns taken seriously.

Staff supported people with their nutrition and health care needs and referrals to who were made in consultation with people who used the service if there were concerns.

Processes were in place to monitor the quality of the service provided. People who used the service were asked to comment on the quality of service they received. The information provided from people was used to improve the service where possible.