Office 1, Beacon Lodge, IECC Care offers personal care to people in their own homes. At the time of our inspection there were 64 people receiving personal care, 6 of which lived in a supported living environment.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager obtained people’s views about the service they received. Audits were used to review the effectiveness of the service and covered most of the key aspects of service delivery. We have made a recommendation about this.

Most staff had access to a range of training to provide them with the level of skills and knowledge to deliver care efficiently and had been provided with an induction which helped them to develop their skills and knowledge. However, we found that despite being trained, a small number of staff told us they would benefit from having additional training to effectively support people who had a percutaneous endoscopic gastrostomy feed. (PEG)

Staff were given an induction when they started and supported to completed higher-level qualifications. Relevant recruitment checks had been carried out before people started work.

Care plans were person centred and detailed. People were involved with care planning and staff knew people well and were aware of their personal histories. Positive relationships had developed between people and the staff that supported them.

Systems and processes were in place to ensure the safe recruitment of staff with sufficient numbers of staff employed to safely meet people's needs.

The registered manager and staff understood their responsibilities in terms of safeguarding people from abuse and managing risk. People were supported with their medicines by staff that were trained and assessed as competent to give medicines safely.

People were supported to eat and drink food of their choice, and had access to health care services that met their individual need.

People's consent was gained before any care was provided and the requirements of the Mental Capacity Act 2005 were met. People were supported to consume food and drink of their choice and staff worked well with people and health care professionals, to ensure people maximised their health and wellbeing.

Information included guidance for staff so they could follow a structured approach to recognise and manage people’ health conditions and behaviour.

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