We spoke with people when we visited the practice who were attending for treatment or check-ups. They told us that they were very happy with the service they received and had been attending the practice for many years. We were told that they were involved in making decisions about treatment plans, were given explanations about any options available, and were informed of costs involved which included estimates of future treatments.

The General Dental Council registration was up to date for the dentist and the qualified dental nurses. They had to submit evidence of continued professional development (CPD) every three years in order to retain their registration. We looked at staff files and saw evidence that confirmed this.

Staff we spoke with were aware of the Department of Health guidance for dental practice decontamination: Health Technical Memorandum (HTM) 01-05. The lead dental nurse had responsibility for infection control and decontamination procedures.

Arrangements were in place to deal with unforeseeable emergencies.

All staff had received their annual medical emergencies and cardio-pulmonary resuscitation (CPR) training. We saw the training certificates to evidence this.