This comprehensive inspection took place on 03 December 2018 and was unannounced. Hourigan House is a purpose built two storey residential care home. The home cares for 40 people. On the day of the inspection there were 39 people living at the home. The home is situated in West Leigh area of Leigh and is close to local amenities.

At our last inspection on 31 August 2016 we rated the service good. There were changes in the homes registration in November 2017, which resulted in the provider changing their name from Croftwood Care Limited to Croftwood Care UK Limited. As there were no other changes to the management, staffing or running of the home, this inspection report is written in a shorter format. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

The registered manager and the provider were approachable towards people and staff members. People told us they were encouraged to be involved in decisions and improvements about the home and their suggestions were valued by the registered manager.

People remained safe from the risks of abuse and ill-treatment. This is because staff members knew how to recognise and respond to concerns.

People were supported by enough staff to meet their needs and people received their medicines safely. Staff members had the training and skills to meet people’s needs and received ongoing support to ensure they remained effective in their role.

The provider followed safe recruitment procedures when employing new members of staff.

People had care and support plans that reflected the areas of their lives which they needed assistance and support with. When changes occurred in people’s needs these care and support plans were reviewed to reflect the changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff were aware of current guidance which directed their practice and people’s human rights were protected by the staff who supported them.

People were provided with a wide range of indoor and outdoor activities.

People received support that continued to be caring. Staff members respected people’s privacy, dignity and promoted their independence.

The provider had systems in place for receiving and responding to concerns and complaints.

Staff members told us they felt valued as employees and their opinions and ideas were encouraged by the provider.

The provider had systems in place to monitor the quality of the service and where necessary made changes to drive improvements.