Hounslow Medical Centre in 134 Bath Road, Hounslow is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 2nd December 2016
Hounslow Medical Centre is managed by Hounslow Medical Centre who are also responsible for 5 other locations
Contact Details:
Address:
Hounslow Medical Centre 2nd Reception 134 Bath Road Hounslow TW3 3ET United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Hounslow Medical Centre on 6 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Most risks to patients were assessed and well managed. With the exception of those relating to responding in emergencies.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review current use of AED (in full), including staff competence and equipment maintenance.
Review current arrangements for Fire Safety to ensure that the practice has access to fire log checks that are carried out for the building.
Ensure they continue their efforts to improve QOF score for patients with diabetes.
Review areas where the practice have scored below average from the national GP survey results published in July 2016.
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