People who used the service were happy with the care and treatment they received. One person said, “They (the staff) are absolutely excellent, I am able to get treatment when I need it.” Another person said, “I have no problems at all, I have always had adequate care.”

We saw that people were treated with dignity and respect by the staff at the service. Feedback received from people in a recent survey was positive about their experience.

There were effective systems in place to reduce the risk and spread of infection. People told us, “It’s always spotless.” Another said, “It’s always clean. A first class service.”

Staff were able to demonstrate that they could identify the signs of abuse and that any concerns would be reported to an appropriate authority who was responsible for investigating such issues.

Adequate policies and checks were in place in relation to the recruitment of staff. We saw that the staff were knowledgeable and well trained. All professional staff were registered with the regulatory body for dental professionals, the General Dental Council (GDC).

The provider had an effective system in place to deal with complaints.