People who used the service were happy with the care and treatment they received. One person said, “Without doubt, this is the best dentist I have been to.” Another person said, “I’ve had excellent care.”

We saw that people were treated in a polite and respectful manner by the staff at the service. Feedback received from people in a recent survey was positive about their experience.

There were effective systems in place to reduce the risk and spread of infection and the staff were well trained and supported. People told us, “It’s clean and tidy, feels modern.” Another said, “It’s clean, the dentist always wears gloves.”

Staff were able to demonstrate that they could identify signs of abuse and that any concerns would be reported to an appropriate authority.

Adequate policies and checks were in place in relation to the recruitment of staff. We saw that staff were knowledgeable and well trained. All professional staff were registered with their regulatory body for dentist professionals, the General Dental Council (GDC).

The provider had an effective system in place to deal with complaints.