Honor Oak Dental Surgery, Forest Hill, London.Honor Oak Dental Surgery in Forest Hill, London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 20th April 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
11th April 2018 - During a routine inspection
![]() We carried out this announced inspection on 11 April 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
Background
Honor Oak Dental Surgery is in the London Borough of Lewisham and provides private treatment to patients of all ages.
There is access for people who use wheelchairs and those with pushchairs via a portable ramp. Car parking spaces, including for blue badge holders are available off street near the practice.
The dental team includes two dentists, two dental technicians, a dental nurse, a dental nurse/technician and a practice manager. The practice has one treatment room.
The practice is owned by an individual who is the head technician there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection we collected 15 CQC comment cards filled in by patients.
During the inspection we spoke with a dentist, a dental nurse, a dental technician and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Our key findings were:
There were areas where the provider could make improvements. They should:
14th November 2013 - During a routine inspection
![]() We spoke with three people using the service on the telephone after our visit. They were all satisfied with the care and treatment they received at Honor oak Dental Surgery. Some of the comments included "very positive experience", "the dentist is good", "satisfied" and they know what they are doing". We looked at five patient record cards during our inspection. These contained a copy of the proposed treatment plans with the cost of treatment included. We saw that people had signed these forms, indicating their consent to treatment. Emergency drugs including portable oxygen were available on site. We noted that all drugs were in date. Training records showed that staff were trained in basic life support. The premises were clean and well maintained. A dental nurse demonstrated the process for decontaminating used instruments. Sterilised instruments were pouched and dated after the cycle had been completed.
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