This was Honiton Dental Centre’s first inspection since registering with the Care Quality Commission. During our inspection, we checked and were assured that people using the dental practice had access to examinations in private. We asked people how they were involved in their treatment planning and whether they were invited to give feedback about their experiences. We met and spoke with staff and checked records. We found patient records were well completed. However, staff recruitment records were insufficiently completed with not all relevant checks carried out on staff. We toured the premises and were satisfied people received safe and effective treatment in a clean environment.

Following the visit we contacted, with their permission, some people who had attended the practice the week of our visit. We sent an email questionnaire to people and received six responses. We also spoke to one other person by telephone. People expressed high levels of satisfaction with the practice. Comments included;

”I am pleased to say that my dentist, as well as the dental surgery, is the best I have come across.”

”I am a nervous patient…and the dentist always puts me at ease.”

“All the staff are friendly and helpful.”