People continued to receive safe care. Suitable staff were recruited and there were enough staff to provide care and support to people to meet their needs. People were consistently protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision and training that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the support this practice.

People have positive relationships with the staff who were providing their care and staff treated people with respect, kindness and dignity.

People had plans of care that were focused on them as individuals. This allowed staff to provide consistent support in line with people’s personal preferences. People and their relatives felt they could raise a concern. The provider had effective procedures to manage any complaints that they may receive.

The service had clear aims and objectives which were to provide a homely and friendly environment for people. The two registered managers were visible role models in the home. People, their relatives and staff told us that they felt confident that they can approach the registered managers and that they would listen. There were quality assurance systems in place to monitor and review the quality of the service that was provided.

Further information is detailed in the findings below.

People continued to receive safe care. Suitable staff were recruited and there were enough staff to provide care and support to people to meet their needs. People were consistently protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision and training that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the support this practice.

People have positive relationships with the staff who were providing their care and staff treated people with respect, kindness and dignity.

People had plans of care that were focused on them as individuals. This allowed staff to provide consistent support in line with people’s personal preferences. People and their relatives felt they could raise a concern. The provider had effective procedures to manage any complaints that they may receive.

The service had clear aims and objectives which were to provide a homely and friendly environment for people. The two registered managers were visible role models in the home. People, their relatives and staff told us that they felt confident that they can approach the registered managers and that they would listen. There were quality assurance systems in place to monitor and review the quality of the service that was provided.

Further information is detailed in the findings below.

People told us they were happy and satisfied with the care and support they received. People said staff listened and acted on their wishes. Throughout our inspection visit we saw staff ask people if they wanted help and assisted when given permission. One person explained that they preferred to keep their bedroom door locked which staff respected. Another person said: “I’m very happy here. My family visit me and I’m always busy, but today is my day off” and “I like to play dominoes. I don’t cheat but always manage to win.”

Records showed people’s care and health needs were met by the staff and health professionals. There was a choice of meals and drinks provided. People were regularly asked to about the meals and involved in planning the menu. One person said: “I really look forward to my meals, especially the Sunday roast with roast potatoes.”

The service had equipment available to ensure people’s care needs were met and their independence promoted. Staff were trained to use all the equipment, which were maintained and kept in good working order.

People were supported by staff who underwent a recruitment process, which included pre-employment checks to ensure they were suitably qualified. All staff received training to carry out their job role.

People had opportunities to make a comment or complaint about the service. Information about how to make a complaint was available to people. People said they were confident to raise concerns with the manager or staff.

People who used the service told us they were involved and their views were taken into account when the care plan was developed and how they liked to be cared for and supported. They told us they were satisfied with the quality of care and support received from the staff who respected their privacy and promoted their independence.

People told us they were asked about their views and experiences of the service. The comments received included “I’ve got the best room, I get the daily newspaper, good food, my family visit regularly and I’m very satisfied, what more do I need”; “If I need to see the doctor they arrange it” and “the care is exceptional, I couldn’t ask for anymore.”

During our site visit we saw people interacted with staff and other people who used the service. We saw people chose how they spent the day, some people socialised, or played cards whilst others preferred to read the newspaper or watch the television.

People told us they were well cared for and happy with the quality of service they received. People told us they were supported with their health needs and saw the GP when required. They told us “you get what you pay for and what we get is wonderful” and “it’s a lovely family home.”

The visiting community nurse was complimentary about the standard of care people received and the staff that looked after them. They told us they always saw people looked happy and said “you see them smiling” and they look happy.”