About the service:

Home First East is a short term enablement service for people living in the East Staffordshire area. The service supports adults with health and social needs to maximise or regain their independence. At the time of inspection, the service was supporting 35 people living in their own homes.

People’s experience of using this service:

People were supported in their own homes by staff that that were recruited safely and who had skills and knowledge to provide safe and effective support. People’s risks were managed, and people were supported to regain or maintain their independence. People were supported with their personal care by staff that understood their needs and preferences.

People had support plans and risk assessments in place and were supplied with equipment to support them safely and to maintain or encourage their independence. Staff supported people with their individual preferences and people’s needs were met.

Lessons were learnt when things went wrong, and systems were in place to monitor and action improvements. The managers were responsive and approachable and had a clear understanding of their responsibilities.

Rating at last inspection:

This is the first inspection for this location.

Why we inspected:

This was a scheduled inspection.

Follow up:

We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk