We spoke with four people by telephone following our visit. We did this so we could gain information about their experiences of the service they received.

People told us that the practice was welcoming and that they were treated in a considerate and respectful way. Several people made a point of commenting that the team was always polite and friendly. One person said, “I cannot praise the staff enough, each and every one of them.”

People told us they were given information about their treatment and the costs involved. One person told us, “The whole process including the cost was explained to me in detail. I knew this (the treatment) was what I wanted, so I told the dentist to go ahead with it.”

There was a range of information available to people attending the practice about the services provided and the costs. Useful information on maintaining good dental health and general wellbeing was available within the waiting area.

People we spoke with said the surgery always looked clean and they were satisfied with the standards of cleanliness. Comments received included: “There isn’t a speck of dust or dirt to be seen,” and “Absolutely spotless.”