Holmlands Dental Practice, Prenton.Holmlands Dental Practice in Prenton is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 26th November 2015 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
20th October 2015 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 20 October 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The practice is situated in the Prenton area of Birkenhead. The practice has two dentists, an associate dentist, a dental hygienist, two part time practice managers, three qualified dental nurses and two trainee dental nurses. The practice provides primary dental services to predominately NHS child and adult patients. The practice is open Monday to Friday 8.45am – 5.30pm.
The principal dentist is the registered provider. A registered provider is registered with the Care Quality Commission to manage the service. Registered providers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We viewed 48 CQC comment cards that had been left by patients who completed them prior to our visit. We also spoke to two patients on the day of inspection, about the services provided. The comment cards seen and patients spoken to reflected positive comments about the staff and the services provided. Patients commented that the practice appeared very clean; they found the staff very caring and friendly. They had trust and confidence in the dental treatments and said explanations were clear and understandable. Emergency appointments were available on the same day and appointments usually ran on time.
Our key findings were:
There were areas where the provider could make improvements and should consider :
27th June 2012 - During a routine inspection
![]() People who used the service told us they were given appropriate information and support regarding their treatment options. People told us all consultations and treatments were undertaken in private and they felt their dignity was respected and their privacy maintained. Some comments made were; "I have been coming here for over thirty years I find my dentist gives me all the information I need about any treatment I need." "Recently I have needed emergency treatment the practice has been great and has always managed to fit me in." People spoken with were very positive about the care and treatment they received and spoke highly of the staff team. They told us they felt they had enough time and information to make a decision about their treatment and the dentists talked through all the different treatment options and costs. They also reported that appointments were flexible to meet their needs and the practice was accessible, comfortable, clean and accommodating. Some comments made were; "Everyone is very helpful and friendly I am very happy with the service I receive." "When I have telephoned for an urgent appointment they always fit me in." "All the staff are very friendly including the dentists." "Everywhere is very clean." During our inspection visit we observed that all areas inspected were clean, tidy and well maintained.
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