Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hollywood Medical Practice on 15 July 2016. Overall the practice is rated as good.

Our key findings were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed. The practice carried out an annual significant event audit to ensure learning from significant events was embedded.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance.

• There was a developing leadership structure and staff felt supported by the GPs and the practice manager.  The practice proactively sought feedback from staff and patients which it acted on. There was a very pro-active virtual Patient Participation Group (PPG).

• The practice was aware of and complied with the requirements of the duty of candour.

• Risks to patients were assessed and well managed.

• Patients described staff as caring and helpful. Patients commented that they were treated with dignity and respect

• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Hollywood Medical Practice on 30 April 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.