Holly Tree Surgery in Wrecclesham, Farnham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th January 2020
Holly Tree Surgery is managed by Holly Tree Surgery.
Contact Details:
Address:
Holly Tree Surgery 42 Boundstone Road Wrecclesham Farnham GU10 4TG United Kingdom
Telephone:
01252793183
Ratings:
For a guide to the ratings, click here.
Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:
Further Details:
Important Dates:
Last Inspection
2020-01-15
Last Published
2018-12-20
Local Authority:
Surrey
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Holly Tree Surgery on 12 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Improvements were made to the quality of care as a result of complaints and concerns.
The practice held daily walk-in clinics instead of an appointment system. Comments we received and patients we spoke with told us they were always able to get on the day appointments and thought this service worked well. Appointments with the nurse or healthcare assistants could be booked in advance as well as specific services with the GP. For example, contraception services or minor surgery.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw areas where the provider should make an improvement:
Review the frequency of internal meetings. Ensure staff who may benefit from attending are invited to do so.
Review the recording of minutes or actions from meetings held to ensure the dissemination of information to staff not present and to support shared learning.
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