Holly Tree House Dental Practice, Mapperley Park, Nottingham.Holly Tree House Dental Practice in Mapperley Park, Nottingham is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 23rd December 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
26th October 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 26 October 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The practice is located on the ground floor of premises to the north of Nottingham city centre. The practice provides mostly private dental treatments (70%). There is a small car park to the front of the practice or there is street parking in the nearby area. There are three ground floor treatment rooms, although only two are in regular use.
The practice provides regulated dental services to both adults and children. Services provided include general dentistry, dental hygiene, crowns and bridges, and root canal treatment.
The practice’s opening hours are – Monday: 8:30 am to 5:30 pm; Tuesday: 8:30 am to 7 pm; Wednesday: 8:30 am to 5:30 pm; Thursday: 8:30 am to 5:30 pm; Friday: 8:30 am to 1 pm and Saturday by arrangement
Access for urgent treatment outside of opening hours is by telephoning the practice and following the instructions on the answerphone message or by telephoning the 111 NHS service.
The principal dentist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
The practice has one dentist; one dental hygienist; two dental therapists; and four qualified dental nurses. Dental nurses also worked on the reception desk when required.
We received positive feedback from 51 patients about the services provided. This was by speaking with patients and through comment cards left at the practice prior to the inspection.
Our key findings were:
There were areas where the provider could make improvements and should:
9th December 2013 - During a routine inspection
![]() We carried out this inspection to check on the care and welfare of people using this service. Our inspection was discussed and arranged two days in advance. This was to ensure that we had time to see and speak with staff working at the practice, as well as people registered with the service. People said they were involved in decisions about their care and the dentist was very good at explaining any treatment. People told us the dentist gave them information about their treatment and they felt comfortable to ask any questions. One person told us, “They always ask if it’s okay to do the work and they explain what’s going to happen so I don’t feel so nervous.” People we spoke with told us that they were happy with the service and were complimentary about the staff. One person said, “It’s always the same staff here and they remember me and always make me feel welcome. I’m very happy here." The staff were supported to carry out their role effectively and they had opportunities to update their professional development and their professional registrations. The provider had systems in place to gain feedback from people using the service. We saw that regular checks were undertaken to assess and monitor the service provided.
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