Hollister Limited provided a nursing service within the community specifically for patients requiring support with stoma care.

We have not rated this service because we do not currently have a legal duty to rate this type of service or the regulated activities it provides.

We inspected, but have not rated, all elements of the five key questions including whether the service was safe, effective, responsive, caring and well led.

Hollister Limited was registered in respect of:

Regulated Activity: Treatment of disease, disorder or injury.

We found the following areas of good practice:

• Hollister Ltd. demonstrated patients were at the centre of their service delivery and developments.
• Processes were followed to ensure suitable products were available to patients; and the specialist nurses demonstrated expertise in all aspects of stoma care.
• Stoma care specialist nurses had the skills, competencies and knowledge to carry out their role independently.They had an excellent understanding of the emotional impact and anxieties patients experienced. 

• Mechanisms were in place for patients to access support and advice when required.
• Risks of abuse and neglect were mitigated by nurses who understood the requirements of safeguarding both for vulnerable adults and children, and who knew the safeguarding procedures in the localities they worked in.
• The service demonstrated improved outcomes for patients. The care and support provided, resulted in a reduction of hospital and GP visits and admissions.
• The nurses provided compassionate and friendly care to patients, treating them with respect and dignity. 
• Hollister Lt. had effective systems and processes that were used to monitor and support improvements in the quality of the service; and considered the views of patients and staff in the development of the service.