Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hollies Medical Centre on 6 May 2016. Overall the practice is rated as good.

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care with both urgent and routine appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are:

• Review the complaints process to include the details of Sheffield CCG for patients to complaint directly to and include the details of the Parliamentary Health Service Ombudsman in complaint response letters for patients to contact if they were not satisfied with the practice response

  all contacts as outlined in the NHS complaints procedure.

Professor Steve Field CBE FR

CP FFPH FRCGPChief Inspector of General Practice