On the day of our inspection we were able to speak to one person who attended the service for laser treatment. They told us “The service is very good and the staff are lovely. I have been coming here for repeat treatments for some time and I am very pleased with the results.”

The service was designed to meet the needs of people who received laser treatments and the provider ensured equipment used to deliver treatments to people was regularly maintained, safe and fit for purpose.

The provider had an effective quality assurance system in place and people’s views and opinions of the service were listened to and acted on where necessary.

Records about people who used the service enabled staff to plan appropriate treatment and support. The information needed for this was systematically recorded and kept safe and confidential.

On the day of our visit no person who used the laser service was available for us to talk to. However, we reviewed the systems used by the provider to capture feedback from people. This included satisfaction surveys which had been completed in October and November 2012.

People had commented “Very happy with the treatment. All the staff are brilliant”, “I cannot fault Holderness laser clinic in any way and would gladly recommend to others” and “A very professional, efficient and friendly service.”

We found that people were given sufficient information to make an informed decision about treatments. People were also given advice and time to consider their options before making the decision about treatment.

Infection control systems within the service were looked at. These were monitored regularly by the manager. The clinical areas were clean, tidy and there were systems in place to lower the risk of spread of infection.

We saw there was a complaints system in place, with information and complaints forms readily available to people who used the service.

We did not speak with people as part of this review, as we were following up concerns with respect to employment details only.

Holderness Laser Clinic is registered with the Care Quality Commission for the regulated activity treatment of disease, disorder or injury. This is because it is using non-surgical lasers for therapeutic use under the supervision of a listed professional (nurse and medical practitioner) and is intending to treat disease, disorder or injury. For example the treatment of acne or/and thread vein reduction.

We were unable to talk to people using the service during our visit. However the registered manager provided us with comments from the 2010 – 2011 survey they carried out, where they sought people’s views about the service provided. People’s comments in the survey were positive, stating they found the service "friendly", and "informative".