Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Holbrook Surgery on 15 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows;

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Urgent appointments with a GP were available on the same day.
• Information about services and how to complain was available and easy to understand.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management.
• The practice proactively sought feedback from staff and patients, which it acted on.
• The practice was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvements are;

• Ensure phlebotomy is only undertaken in rooms with flooring and surfaces that meet the requirements of the Code of Practice for health and adult social care on the prevention and control of infections and related guidance.

There were some areas of outstanding practice;

• The practice and patients made fidget quilts for dementia patients to help reduce anxiety and stress during hospital stays. The practice had sent 1451 baby jumpers, hats and blankets knitted by the staff and patients for Rwandan babies.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice