We carried out this inspection visit in May 2014 in response to concerns we received about the service.

We found that people were treated respectfully and that their views and comments were taken into account in the way that the service was managed in relation to their care. People told us that they were very happy with the care and treatment that they received.

We found that there were appropriate arrangements in place for minimising the risks of health care related infections. The premises were clean and well maintained. There were procedures for general cleaning and sterilising dental instruments. These procedures were regularly monitored to ensure that they were effective and that people were protected. Staff undertook training and were aware of their responsibilities to keep people safe.

Staff we spoke with told us that they received support and opportunities for learning and personal development. From records viewed we saw that staff received an annual work appraisal and that they undertook training and learning to meet their requirements for registration with the General Dental Council.

We found that the service was meeting the essential standards for the outcome areas we inspected at the time of this visit.

We spoke with two people who use the service. Both said that they had been fully informed about the treatment options and had felt involved in the decision-making process. They said they had been made to feel comfortable and that the dentists had answered their questions fully. They were both pleased with the outcomes of their treatments. Both people with whom we spoke said that they had been asked been asked if they had any allergies and to provide a full medical history.