The practice is situated off a busy main road in the Edgbaston suburb of Birmingham. The practice does not provide treatment for NHS patients. There are two dentists working at this location and a third had been scheduled to join the practice.

Our visit was discussed and arranged with the practice a couple of days in advance. This was to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the practice.

As part of our inspection, we spoke with a number of people who were registered with the practice. The senior dentist was not available on the day of the inspection visit, it was agreed that liaison took place with the practice manager. We spoke with their staff about working arrangements at the practice.

People that used the practice told us that they were satisfied with the quality of the treatment they had received. They felt they had been given enough information about treatment options and the relevant fees. The people we spoke with by telephone about information they received, said:

“Very much so, she’s very informative and explains things.”

“The dentist I see is lovely, she’s so friendly and cheerful, all staff make you feel welcome.”

“Gosh yes, I had to go away and think about it, they were fine about it. I went back and talked it through, then made a decision.”

The people who had completed questionnaires reported:

‘All sorts of specialised mouth cleaners and goggles etc. He took particular attention to hygiene.’

‘Very professional and discreet.’

‘The gear he has is very good and he could show me things to help my understanding.’

‘They listen to my concerns and give feedback.’

‘They are great, very good.’

‘I always wear a bib and goggles.’