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Care Services

carehome, nursing and medical services directory

High Street Surgery, High Street, Rawmarsh, Rotherham.

High Street Surgery in High Street, Rawmarsh, Rotherham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 17th August 2017

High Street Surgery is managed by High Street Surgery.

Contact Details:

    Address:
      High Street Surgery
      The Surgery
      High Street
      Rawmarsh
      Rotherham
      S62 6LW
      United Kingdom
    Telephone:
      01709522022
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-08-17
    Last Published 2017-08-17

Local Authority:

    Rotherham

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

17th July 2017 - During an inspection to make sure that the improvements required had been made pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at High Street Surgery on 5 October 2016. The overall rating for the practice was good with requires improvement for safety. The full comprehensive report on the 5 October 2016 inspection can be found by selecting the ‘all reports’ link for High Street Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 17 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 5 October 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as Good.

Our key findings were as follows:

  • Improvements had been made to the way significant events incidents were recorded, investigated and reviewed to ensure opportunities for learning were maximised.

  • Actions taken in response to safety alerts had been recorded.

  • Safety notices to identify the storage area for liquid nitrogen had been displayed.

  • A risk assessment for the provision of emergency drugs at both sites had been completed.

  • Systems had been improved to assist the provider to identify defects and stock issues related to emergency equipment.

  • Staff had completed infection prevention and control training.

The practice had also made the following improvements:

  • Information about duty of candour requirements had been provided and staff were knowledgeable about these requirement’s.

  • The recruitment procedure had been further developed to include how training would be verified and gaps in employment history would be identified and managed.

  • Arrangements for cleaning of carpets had been improved and we found the carpets in a clean condition.

  • An action plan to address poor patient satisfaction with telephone access to the practice had been developed and implemented. The telephone system had been improved following an analysis of use with the telephony provider. The telephone system also allowed the practice to monitor calls and waiting times. Systems to enable the practice to text patients and for patients to be able to cancel appointments by text had also been implemented. The practice was also promoting booking on line and had provided information for patients relating to this. Pre-bookable telephone consultations had been implemented and additional, telephone on the day, access to speak to a GP was available 11.30am to 12 midday. Patient satisfaction had been reviewed by the practice and results showed improvement in patient experience and patients we spoke with were satisfied with access to appointments.

  • Access arrangements to the main site for patients with a disability had been improved. A doorbell with a sign for patients had been installed so staff could be made aware if patients required help with the doors.

  • The complaints information was displayed at the branch site.

However, there were also areas of practice where the provider should make improvements.

  • Review processes to ensure all staff understand their role in monitoring and maintaining the cold chain for vaccines stored in the practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

5th October 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at High Street Surgery on 5 October 2016. The overall rating for the practice was good with requires improvement for safety. The full comprehensive report on the 5 October 2016 inspection can be found by selecting the ‘all reports’ link for High Street Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 17 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 5 October 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as Good.

Our key findings were as follows:

  • Improvements had been made to the way significant events incidents were recorded, investigated and reviewed to ensure opportunities for learning were maximised.

  • Actions taken in response to safety alerts had been recorded.

  • Safety notices to identify the storage area for liquid nitrogen had been displayed.

  • A risk assessment for the provision of emergency drugs at both sites had been completed.

  • Systems had been improved to assist the provider to identify defects and stock issues related to emergency equipment.

  • Staff had completed infection prevention and control training.

The practice had also made the following improvements:

  • Information about duty of candour requirements had been provided and staff were knowledgeable about these requirement’s.

  • The recruitment procedure had been further developed to include how training would be verified and gaps in employment history would be identified and managed.

  • Arrangements for cleaning of carpets had been improved and we found the carpets in a clean condition.

  • An action plan to address poor patient satisfaction with telephone access to the practice had been developed and implemented. The telephone system had been improved following an analysis of use with the telephony provider. The telephone system also allowed the practice to monitor calls and waiting times. Systems to enable the practice to text patients and for patients to be able to cancel appointments by text had also been implemented. The practice was also promoting booking on line and had provided information for patients relating to this. Pre-bookable telephone consultations had been implemented and additional, telephone on the day, access to speak to a GP was available 11.30am to 12 midday. Patient satisfaction had been reviewed by the practice and results showed improvement in patient experience and patients we spoke with were satisfied with access to appointments.

  • Access arrangements to the main site for patients with a disability had been improved. A doorbell with a sign for patients had been installed so staff could be made aware if patients required help with the doors.

  • The complaints information was displayed at the branch site.

However, there were also areas of practice where the provider should make improvements.

  • Review processes to ensure all staff understand their role in monitoring and maintaining the cold chain for vaccines stored in the practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

 

 

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