This inspection took place on 12 August 2016. The last inspection took place 31 October and 13 November 2013 and the service was complaint with all the areas we inspected.

High Peak Short Break Service provides accommodation and personal care for short periods for adults with a learning disability who normally live in their own homes. Some people receiving care also have physical disabilities and mobility difficulties. The service provides care for a maximum of three people at a time and is based in the village of Hadfield in the High Peak area of Derbyshire.

There was a registered manager and a manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and secure using the service. Staff understood how to keep people safe. Staff understood how to protect people from potential harm and how to report any concerns. There were systems and procedures in place which were followed to ensure appropriate pre-employment checks were made prior to staff working with the people who used the service.

People received support from staff who had completed a range of training to ensure they had the knowledge and skills to effectively meet people’s needs. Medicines were stored and managed in a safe manner.

People were treated with dignity and respect by staff who were kind, caring and compassionate. Staff had a good understanding of people’s complex and individual needs and preferences. Staff promoted people’s independence. Where possible, people were involved in the planning and delivery of their care. Care plans were reviewed and relatives were actively involved in sharing their knowledge of their family member to ensure consistency in people’s care and support.

Effective communication between staff and managers was in place at the service and staff felt they were kept updated and involved with the running of the service. Staff felt supported by the management team. Staff told us it was a nice place to work and there was a culture of being open, fair and transparent. Staff received supervision and attended team meetings.

People and their relatives were asked for their views about the service. Auditing systems were in place to monitor the safety and quality of the services provided to people.

The provider had a complaints procedure in place and relatives felt confident if they had a concern, they would be addressed in a timely manner.

We found relatives of people using High Peak Short Break Service were happy with their care. One person's relative told us, "It's a nice small service where people can feel at home."

People's views were respected and they were involved in planning their care at the service. Care planning was generally detailed and images were used in care files to help people to be involved. Most risks that could affect people had been assessed and guidance provided for staff to help keep people safe.

Staff received training and were aware of procedures to protect people from abuse. We found training was appropriate to meet people's needs and that staff were well supported by managers.

We saw there was a complaints procedure in place at the home and people were confident any concerns would be responded to appropriately.