Heys Court, Garston, Liverpool.Heys Court in Garston, Liverpool is a Hospitals - Mental health/capacity specialising in the provision of services relating to assessment or medical treatment for persons detained under the 1983 act, caring for adults over 65 yrs, caring for people whose rights are restricted under the mental health act, diagnostic and screening procedures, mental health conditions and treatment of disease, disorder or injury. The last inspection date here was 15th August 2013 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
10th July 2013 - During a routine inspection
We spoke with ten people who used the service. They told us that the care they had received had been delivered in a way that respected people's privacy and dignity and their individual wishes. Their comments included: “I like my room I can go there at any time.” “It’s a nice unit.” “The staff are always very pleasant.” We saw that there was access to information on advocacy and how to complain. Staff had access to a range of information about people’s needs and how they were to be met. We found that each person had a care plan with information about the care and support they needed. People told us that they felt safe living at the home and they knew who to tell if they were unhappy with anything. We found that there was sufficient staff on duty to provide people with the care and support they needed and that the provider had effective systems in place for monitoring and quality assurance.
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