Heswall Dental Practice, Heswall, Wirral.Heswall Dental Practice in Heswall, Wirral is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th December 2015 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
16th November 2015 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 16 November 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The practice is situated in Heswall, an affluent area of Wirral. The practice has one principal dentist, three associate dentists, one dental hygienist, a practice manager and four qualified dental nurses. The practice provides primary dental services to predominately NHS patients. The practice is open Monday – Friday 9am – 5.30pm.
The principal dentist is the registered provider. A registered provider is registered with the Care Quality Commission to manage the service. Registered providers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 53 patients about the service. The comment cards seen and patients spoken to reflected positive comments about the staff and the services provided. Patients commented that the practice appeared clean; they found the staff very caring and friendly. They had trust and confidence in the dental treatments and said explanations were clear and understandable. Emergency appointments were available on the same day and appointments usually ran on time.
Our key findings were:
There were areas where the provider could make improvements and should consider:
12th November 2012 - During a routine inspection
![]() Heswall Dental Practice had an accessible guide to services for new and existing patients; this provided comprehensive information about services offered at the Practice. We found that the patients receiving treatment were informed as to the options and course of treatment needed, we found that oral hygiene advice and dental decay prevention advice was given to children. We found that treatment cost was explained and consent was obtained in all cases before treatment commenced. All staff working in the practice had attended safeguarding training, and all had relevant criminal record bureau disclosure checks (CRB’s). During our inspection we found that the practice had thorough hygiene practices and quality auditing. Staff told us they enjoyed working at Heswall Dental Practice.
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