About the service: Hesketh Park lodge is a Residential Home which is registered to provide care and accommodation to people who may or may not be living with dementia. The home is purpose built and has 79 single rooms with ensuite facilities. At the time of our inspection there were 32 people living at the home.

People’s experience of using this service:

Some people told us they felt they sometimes needed more support than was offered. There was limited information completed with regards to people’s likes, dislikes, hobbies and interests. The registered manager explained to us that this was something they were working towards. We also saw that information in people’s care plans, which tracked how much food and fluid they were consuming was not always completed on the electronic system. When we queried this, we saw it was recorded in paper records. We raised this with the registered manager at the time of our inspection who assured us this was being addressed.

Everyone we spoke with said that they felt safe living at Hesketh Park Lodge. Medication was stored and managed well and people told us they received their medications on time and by staff who were trained to give them. There was enough staff in post to be able to support people effectively. We did raise that one area of the home was observed by us to be understaffed at one point during the day. There was a process in place to log, track and monitor any incidents and accidents. These were then analysed for patterns and trends. Contractual checks were up to date on the premises and lifting equipment and there was a good standard of infection control through the building. Staff were recruited and selected safely to work with vulnerable people.

The registered manager and staff team were complying with the principles of the Mental Capacity Act 2005. Where people lacked the mental capacity to make certain decisions these were made on their behalf following a best interest process. The home was decorated and furnished to a high standard. Staff attended all training deemed as mandatory by the registered provider and new staff were required to complete an induction before commencing work. Staff told us they were supported by the registered manager and had attended supervisions. The food was well presented and we received positive comments regarding the food. People were supported to access health care services when they needed to.

The staff were kind and caring and people told us that the staff respected their privacy, dignity and right to choose what they wanted to do with their time. Staff were able to describe how they provided dignified care.

Complaints were recorded and responded to in line with the registered providers complaints process.

The staff were in the process of completing further training in end of life.

There were audits in place which looked at service provision and the registered manager had used these auditing tools to identify some of the improvements which were being made to people’s person centred information.

The registered manager had acted within the remit of their role and had notified the Care Quality Commission of any reportable incidents.

Rating at last inspection: This is the first inspection at this location.

Why we inspected: This was a planned inspection in line with our methodology.

Follow up: Ongoing monitoring