We spoke with one person who used the service. They told us that the service always asked for their consent before any treatment was given. They said, "I have always signed paperwork to give my consent." They also said, "The service is amazing. There is always a friendly face and someone you know. It is lovely, I absolutely love it."

We looked at the treatment records of eight people who used the service. We saw that these contained detailed information on their medical and social history. This ensured that the service could properly assess the risk of any treatment to people's health and well-being.

On the day of our inspection the premises appeared to be bright, airy and spotlessly clean. We spoke with one person who told us, "Even if my boys play on the floor they still leave here clean." We saw that the service's infection control policy had been updated in January 2014.

The manager told us that they had put forward two members of the administration team, who had shown an interest in nursing, for an apprenticeship in health and social care. The staff had successfully completed the course and had become qualified health care assistants in December 2013.

We saw, that people's records were kept in locked cabinets within an area accessible only to people with the relevant security access. This meant that people's records were protected from access by unauthorised people.

People we spoke with told us that they were given good information and felt involved in decisions about their treatment. One person said, “They explained everything well. We could ask questions and we were able to decide with them which would be the most successful option for us. I knew that they knew what they do best.”

People experienced care, treatment and support that met their needs and protected their rights. We saw that people’s dignity and diversity were respected. One person said, “That was well managed. We felt it was just about us. Every person is a new person here and they want to give each person all the success they can.”

The environment provided clean and well maintained surroundings for people using the service. People told us they found it comfortable and welcoming and that all the facilities and equipment needed were always to hand.

We found that people were cared for by suitably qualified, skilled and experienced staff. Records showed that there were safe recruitment processes in place and that staff were provided with the training required to support them in keeping people safe. People said, “The staff are excellent", and, “The staff are amazing. They work as a team and all know what they are doing.”