We visited Oxford ward and spoke with patients, visitors and staff. People told us that they were satisfied with the care and support that they had received during their stay.

People said that they were treated with respect and their dignity was maintained at all times. One person told us, “The nurses are really nice and kind.” Another person explained, “Staff ask us if we want help, they don’t just do things to us.”

People told us they felt the unit was clean and hygienic, one person said that their bed was moved about daily so that the domestic staff could clean effectively. Another person said, “It’s very clean and tidy, they are always cleaning.”

People told us that they knew what to do if they weren’t happy about something. One person told us, “I’d ask for the sister in charge or the matron if I wanted to make a complaint.” Another person said, “I would speak to the nurses, nothing is too much trouble.”

People told us that any examination or treatment that they had required had been explained to them first. They told us that they understood why they were in hospital and what was happening with their care.

We observed staff going about their work in a relaxed manner and witnessed care and support being provided in a friendly and cheerful way.