We carried out an inspection at Hersham Dental Practice to look at the care and treatment provided to patients who used the service. We interviewed five patients and, with their permission, observed three treatment sessions. We spoke with four staff who worked at the surgery, and reviewed six patient's records.

The patients we spoke with were very satisfied with the service. They described the surgery as "Absolutely perfect" and said staff were "Excellent." They told us staff treated them respectfully and ensured they had given their consent to care and treatment in advance. Patients were aware of their treatment plans and had been given options about the treatment they received. We were told staff "Gave explanations" about the various options available, and the practice was "Always first class."

We were told that the premises were kept clean, and that staff were seen to wash their hands, and wear gloves etc when carrying out procedures. People told us they did not have to wait for appointments, and were seen promptly in an emergency. One patient who had come in as an emergency told us "They fitted it in when it suited me." People told us they would know who to make a complaint to if they had one. Comments on this subject included "I've had three implants and just about every form of treatment here, and I've had no complaints."