Cheam Village is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to working age and older adults.

This was the first inspection of Cheam Village. Unity Healthcare UK Limited registered Cheam Village with the CQC in December 2016. They started providing personal care in March 2017 and at the time of inspection they were supporting four people with their personal care. Unity Healthcare UK Limited is a franchise of Heritage Healthcare.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe using the service and receiving care. There were sufficient staff to meet people’s needs. Staff safeguarded people from harm and were aware of the plans in place to mitigate any risks to their safety. People received support with the application of topical creams and accurate records were maintained. Staff adhered to good practice in regards to the prevention and control of infections.

Staff received a range of training to ensure they had the knowledge to meet people’s needs. Competency checks were undertaken to ensure staff had the skills to undertake their duties safely. At the time of inspection each person had the capacity to make their own decisions and staff adhered to the Mental Capacity Act 2005. Most people were independent in regards to meal preparation and arranging healthcare support. Staff provided any support in regards to this people required.

People said staff were kind and caring. Care workers had built caring relationships with the people they supported. People were involved in decisions about their care. Staff took account of any support people required in regards to their ethnicity, religion and communication needs. Staff respected people’s privacy and dignity.

Staff assessed people’s needs and developed care plans, with people’s input, about how support was to be provided. There was an electronic system in place to monitor the support provided and technology was available to all care workers to access care plans and maintain detailed records of the support provided. There was a complaints process in place. No complaints had yet been received.

Processes were in place to support people and there were mechanisms to get feedback from people, relatives and staff about their experiences of the service. There were systems in place to monitor the quality of service delivery and make improvements where required. The registered manager was aware of their CQC registration responsibilities.